To help us serve you better when you are having troubles, please fill out this form and someone will call you back within 30 minutes during business hours.

If you require assistance in connecting to the network and/or accessing the Internet, we would be more then happy to assist you. You may contact us via telephone, email us at customer.care@onenetusa.com, or use our Contact Form below.

Telephone Support Hours:

Monday - Friday: 7:00 a.m. - 6:00 p.m.

952.960.1010

Messages left after-hours or on weekends will be addressed the following weekday on a first come first served basis.  After-hours emergencies such as a network outage or severe network performance degradation should also be left on the support voicemail, will be addressed in a priority fashion.  This will mean 2-hour callback time and 4 hour on-site response time.

Before contacting Tech Support, please have the following information ready:

Your Name and Phone Number
Company Name
Your email address
Your Computer Make and Model
What Operating System you are using
(W95/98/ME, W2000/NT, Mac OS Version)
As much detail as possible about the problem (i.e. any error messages, what is happening,  etc.)
You will also need CD-ROM copies of your operating system available

If requested, we are available for On-site service or assistance.