Frequently Asked Questions:
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*How can I get setup with Long Distance service in my room?
Please follow the instructions in the
GrandMarc OneRate Long Distance Plan document to get setup
for long distance. If you have any other questions, please call
our support desk at 952-960-1010.
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*Where can I find information about how to use my GrandMarc
phone?
Please follow the instructions in the
Phone
User Guide. If you have other questions that this
document doesn't address, please call our support desk at
952-960-1010.
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*I am downloading large files from a website and it is going
slowly or not working. Is the bandwidth management system
blocking me?
Most likely not. The bandwidth management system that
is in place does not block any traffic other than ICMP - which
is ping/traceroute and is the most common type of virus traffic.
What the bandwidth management system does is prioritize certain
types of traffic, mostly Web/HTTP and email. If you are
downloading the files from a web server, and the download is
going slowly or not working, the problem is most likely with the
web server, or there are simply many other people vying for the
available bandwidth.
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*Why does the speed of the Internet connection vary?
File sharing makes up the majority of the usage of the GrandMarc
bandwidth, and speeds vary depending on the number of people
engaging in file-sharing activities at any particular
time. However, we have recently installed a device that
gives 'academic' traffic, such as web and email, much higher
priority than other types of traffic such as file-sharing and
gaming. Another factor that makes a large impact on
network performance is virus traffic. Click here
for virus and virus protection info.
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*How do I find out if I have a network interface card or if
it is working?
Look in your device manager.
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*I have a laptop/notebook, which works on the network at school
or elsewhere, but not in my apartment. What is wrong?
The IP Address given your computer at the last location is probably
still in its memory and you will need to release and renew the
IP address. See Laptop/Notebook issues or IP Configuration.
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*I use a pop mail email service and I cannot send email or know
that I need to set my outgoing (SMTP) email server. What do
I need to do?
If you use a pop email client like Outlook or Outlook Express
and you need to set your outgoing (SMTP) server. It should be
set to:
mail.onenetusa.net
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*I think I have a virus or would like more information on viruses.
Where can get more information?
Visit our Virus Information Page.
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If you do not find an answer here, do not hesitate to Contact
Us.
